Privacy Policy

This Privacy Policy explains how Lotus Metal Works ("we", "us", or "our") collects, uses, and safeguards your personal information when you visit our website or contact us. By using our website, you agree to the practices described below.

Information we collect

• Information you provide: when you submit our contact form we collect your first and last name, email address, subject, and the content of your message.
• Technical information: like most websites, our hosting provider may automatically log basic technical data such as your IP address and browser type for security and to prevent abuse of our contact form.

How we use your information

• Respond to your inquiries and provide customer support.
• Send you information about our products and services when you request it.
• Protect our website and contact form against spam and abuse.
• Maintain and improve our website and services.

Service providers

We use trusted third parties to operate our website. Contact form submissions are delivered to our inbox using Resend, an email delivery service, so that we can read and reply to your message. These providers process your information only on our behalf and are required to keep it confidential.

Information sharing

We do not sell, trade, or rent your personal information to others. We only share it with the service providers described above, or where required to comply with the law.

Data retention

We keep contact-form messages only for as long as needed to respond to your inquiry and maintain our business records, after which they are deleted. You can ask us to delete your message sooner at any time.

Data security

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. No method of transmission over the internet is, however, 100% secure.

Your rights

You have the right to access, correct, or delete the personal information you have shared with us, and to object to or restrict its processing. To exercise these rights, please contact us.

Contact us

If you have any questions about this Privacy Policy, please get in touch, email us at info.lotusmetalworks@gmail.com, or call +92 301 8643900.